Services Delivery

 

“Your customer relationship is secure and expectations have been set – delivering value to your customer is the goal. Your team needs to balance the critical goals of on time/on budget delivery with a satisfied customer who is obtaining value from your products. These are challenging, and sometimes contradictory goals. Because projects can be longer, delivered across multiple geographies using remote and onsite consultants, and open to change requests – a sophisticated project management solution is a must.”

 

– Lori Ellsworth, SVP and GM, Compuware Changepoint

Changepoint Professional Services Automation (PSA) takes the guesswork out of services delivery, helping you meet your goals through Engagement Management and Project Delivery.

  • Engagement management:
    • billing rates and rules, revenue recognition policies, multi-jurisdictional taxation and multi-currency support
  • Project management:
    • support for detailed work breakdown structure, project templates, budgeting and bi-directional integration with managed service providers
  • Configurable workflow, allowing you to automate your delivery methodology, ensuring your competitive advantage remains intact and your customers get a consistent experience
  • Integrated time and expense management
  • Project portfolio management
  • Extensive resource management
    • resource availability visibility
    • workload management
    • resource calendar management
    • hard and soft bookings
    • resource request management
    • resource search capabilities
    • contractor management
    • resource capacity planning
  • Knowledge management
  • Performance metric systems - allowing you to measure individuals and teams against key business metrics

A Truly Globalized Solution

  • Fully Unicode enabled
  • Multi-language support – in a single instance
  • Supports global currencies and taxation worldwide

Delivery Options

Select the delivery option that best meets the needs of your business – Software as a Service (SaaS), on-premises or buy and host. Changepoint gives you the flexibility to easily transition between these options as your business needs change.